Publications from Benedict Bender

08/2024 Journal contributions Abendroth, Adrian | Bender, Benedict

Ein Werkzeug zur Analyse von Komplexität von Low-Code und No-Code Add-ons: Ein Design Science Ansatz

In der schnelllebigen Geschäftswelt von heute ist es für Unternehmen entscheidend, sich rasch an veränderte Marktbedingungen anzupassen, um ihre Wettbewerbsfähigkeit zu sichern. Flexibilität und maßgeschneiderte Prozesse sind dabei zentrale Erfolgsfaktoren,… (more)

08/2024 Proceedings Gießmann, Nico | Bender, Benedict

Towards a Unified Framework for Evaluating User Satisfaction with Mobile Government Apps: Insights from User Reviews

This study aims to bring together scattered research findings on user satisfaction with mobile government apps into a unified framework. The researchers analyzed 70 high-quality papers from leading journals and conferences and systematically integrated… (more)

08/2024 Proceedings Bender, Benedict | Bretschneider, Sina | Fattah-Weil, Jasmin

Advances in Demand Forecasting: A Systematic Review of Methods, The Role of AI, and Data Strategies in Manufacturing

This systematic literature review highlights the gap in demand forecasting in the manufacturing sector, which is challenged by complex supply chains and rapid market change. Traditional methods fall short in this dynamic environment, highlighting the… (more)

04/2024 Proceedings Abendroth, Adrian | Bender, Benedict | Gronau, Norbert

The Evolution of Original ERP Customization: A Systematic Literature Review of Technical Possibilities

Enterprise Resource Planning (ERP) system customization is often necessary because companies have unique processes that provide their competitive advantage. Despite new technological advances such as cloud computing or model-driven development, technical… (more)

02/2024 Journal contributions Bender, Benedict | Korjahn, Nicolas | Gronau, Norbert

Erfolgreich auf Handelsplattformen: Einblicke in die Marktstudie Handelsplattformen 2023/2024

Plattformanbieter sind heute in zahlreichen Branchen präsent, darunter E-Commerce, Touristik und der Servicebereich. Diese Plattformen fungieren als zentrale Schnittstellen, die Angebot und Nachfrage effizient zusammenführen. Besonders im Handelsbereich… (more)

02/2024 Working Paper Bender, Benedict | Korjahn, Nicolas | Abendroth, Adrian | Fattah-Weil, Jasmin | Rojahn, Marcel | Ulrich, Marc | Schummel, Philip | Gronau, Norbert

Marktstudie Handelsplattformen 2023/2024

Handelsplattformen prägen als zentrale Schnittstellen in verschiedenen Branchen das Konsumverhalten. Der Handelsverband Deutschland (HDE) schätzt, dass etwa 50% des E- Commerce-Umsatzes in Deutschland über diese Plattformen generiert wird. Amazon dominiert… (more)

01/2024 Proceedings Bender, Benedict | Schmidt, Pamela | Winter, Robert | Narasimhan, Sathya

Introduction to the Minitrack on Enterprise Ecosystems: The Integrated Enterprise, Levels of Information Systems Research (Process, Enterprise-, Ecosystem- & Industry-Level)

hile Information Systems Research exists at the individual and workgroup levels, research on IS at the enterprise level is less common. The potential synergies between the study of enterprise systems (ES) and related fields have been underexplored and… (more)

01/2024 Proceedings Winter, Robert | Bender, Benedict | Aier, Stephan

Enterprise-Level IS Research – Need, Conceptualization, Exemplary Knowledge Contributions and Future Opportunities

Enterprise solutions, specifically enterprise systems, have allowed companies to integrate enterprises’ operations throughout. The integration scope of enterprise solutions has increasingly widened, now often covering customer activities, activities along… (more)

08/2023 Working Paper Bender, Benedict | Korjahn, Nicolas

ERP-Updatestudie 2022/2023

Die steigenden Kosten für den Betrieb von Unternehmenssoftware erschweren es Unternehmen, den Aufwand für den Betrieb inklusive den von Updates verlässlich abzuschätzen. Eine im Winter 2022 durchgeführte Studie zu Updateprojekten von ERP-Systemen im deutschsprachigen… (more)

08/2023 Proceedings Böhme, Lukas | Wuttke, Tobias | Bender, Benedict | Teusner, Ralf | Baltes, Sebastian | Matthies, Christoph | Perscheid, Michael

From Full-fledged ERP Systems Towards Process-centric Business Process Platforms

Enterprise Resource Planning (ERP) systems are critical to the success of enterprises, facilitating business operations through standardized digital processes. However, existing ERP systems are unsuitable for startups and small and medium-sized enterprises… (more)

07/2023 Books Bender, Benedict

Plattformbasierte Geschäftsmodelle: Neue Ansätze zur Erweiterung bestehender Businesskonzepte

Die Wettbewerbsposition von Unternehmen zukunftsorientiert ausbauen Plattformen als strategisches Geschäftsmodell können die unternehmerische Wettbewerbsfähigkeit verbessern. Mittels eigener Plattformen koordinieren Unternehmen externe Wertschöpfung,… (more)

07/2023 Journal contributions Panzer, Marcel | Bender, Benedict | Gronau, Norbert

A deep reinforcement learning based hyper-heuristic for modular production control

In nowadays production, fluctuations in demand, shortening product life-cycles, and highly configurable products require an adaptive and robust control approach to maintain competitiveness. This approach must not only optimise desired production objectives… (more)

12/2022 Journal contributions Bender, Benedict | Lewandowski, Stefanie

Potenziale plattformbasierter Geschäftsmodelle im Kunststoffspritzguss

Die Potenziale plattformbasierter Geschäftsmodelle im Kontext von Industrie 4.0 sind bisher nicht vollständig erschlossen. Ansatzpunkte für Plattformen und ökosystembasierte Wertschöpfung variieren zwischen Industrien. Die Kunststoffindustrie ist dahingehend… (more)

10/2022 Journal contributions Panzer, Marcel | Bender, Benedict | Gronau, Norbert

Neural agent-based production planning and control: An architectural review

Nowadays, production planning and control must cope with mass customization, increased fluctuations in demand, and high competition pressures. Despite prevailing market risks, planning accuracy and increased adaptability in the event of disruptions or… (more)

05/2022 Journal contributions Bender, Benedict | Bertheau, Clementine | Körppen, Tim | Lauppe, Hannah | Gronau, Norbert

A proposal for future data organization in enterprise systems - an analysis of established database approaches

The digital transformation sets new requirements to all classes of enterprise systems in companies. ERP systems in particular, which represent the dominant class of enterprise systems, are struggling to meet the new requirements at all levels of the architecture.… (more)

01/2022 Proceedings Bender, Benedict | Gronau, Norbert

Introduction to the Minitrack on Towards the Future of Enterprise Systems

(more)

01/2022 Journal contributions Bender, Benedict | Körppen, Tim

Integriert statt isoliert - Technologien für die erfolgreiche Umsetzung von datengetriebenem Management

Dass Daten und Analysen Innovationstreiber sind und nicht mehr nur einen Hygienefaktor darstellen ist heutzutage im Verständnis vieler Unternehmen angekommen. Ein wichtiger Schritt zur Erschließung dieser verborgenen Potenziale stellt die zielführende… (more)

01/2022 Journal contributions Bender, Benedict | Heine, Moreen

Government as a Platform? The Power of Platforms to support Personalization of Public Services

Digital platforms, by their design, allow the coordination of multiple entities to achieve a common goal. In the public sector, different understandings of the platform concept prevail. To guide the development and further re-search a coherent understanding… (more)

12/2021 Proceedings Haase, Jennifer | Thim, Christof | Bender, Benedict

Expanding Modeling Notations: Requirements for Creative Process Modeling

Creativity is a common aspect of business processes and thus needs a proper representation through process modeling notations. However, creative processes constitute highly flexible process elements, as new and unforeseeable outcome is developed. This… (more)

12/2021 Journal contributions Scheel, Laura | Bender, Benedict

Industrial Internet of Things(IIoT)-Plattformtypen im Maschinen- und Anlagenbau

Das Angebot digitaler Plattformen ist mittlerweile auch im Maschinen- und Anlagenbau weit verbreitet. Dabei konnte in den letzten Jahren der Trend verzeichnet werden, dass die Herstellerunternehmen von Maschinen und An- lagen nicht mehr ausschließlich… (more)

12/2021 Proceedings Bender, Benedict | Grum, Marcus

Gamification and Dynamisation of the Continous Improvement Processes: Design and Realization of a Gamification Platform for Continous Improvement

The idea of the continuous improvement process (CIP) helps companies to continuously improve their operation and thereby contributes to their competitiveness. Through digitization, new potentials emerge to solve known CIP issues. This contribution specifically… (more)

10/2021 Proceedings Panzer, Marcel | Bender, Benedict | Gronau, Norbert

Deep Reinforcement Learning In Production Planning And Control: A Systematic Literature Review

Increasingly fast development cycles and individualized products pose major challenges for today's smart production systems in times of industry 4.0. The systems must be flexible and continuously adapt to changing conditions while still guaranteeing high… (more)

09/2021 Proceedings Bender, Benedict | Heine, Moreen

Government as a Platform? Constitutive Elements of Public Service Platforms

Digital platforms, by their design, allow the coordination of multiple entities to achieve a common goal. Motivated by the success of platforms in the private sector, they receive attention in the public sector. However, different understandings of the… (more)

09/2021 Journal contributions Vladova, Gergana | Ullrich, André | Bender, Benedict

Chancen und Grenzen digitaler Lehre an Hochschulen aus Studierendenperspektive: Empirische Befunde und Gestaltungshinweise

Die Ausgestaltung qualitativ hochwertiger Lehre erfordert eine Zusammenwirkung zwischen Lehrenden und Lernenden. Die Präsenzlehre profitiert hierzu von einer langjährigen Tradition, digitale Lehre dagegen befindet sich vergleichsweise noch am Anfang ihrer… (more)

06/2021 Proceedings Bender, Benedict | Szadowiak, Andrzej

Feature Removal on Software Platforms - Discontinued Core Features on Browser Platforms – A Case Study on Mozilla Firefox

Software platforms allow for the extension of features by third-party contributors. Thereby, platform innovation is an important aspects of platforms attractiveness for users and complementors. While previous research focused the introduction of new features,… (more)

04/2021 Proceedings Bender, Benedict | Bertheau, Clementine | Gronau, Norbert

Future ERP Systems: A research agenda

This paper presents a research agenda on the current generation of ERP systems which was developed based on a literature review on current problems of ERP systems. The problems are presented following the ERP life cycle. In the next step, the identified… (more)

04/2021 Proceedings Vladova, Gergana | Ullrich, André | Bender, Benedict | Gronau, Norbert

Yes, We Can (?) – A Critical Review of the COVID-19 Semester

The COVID-19 crisis has caused an extreme situation for higher education institutions around the world, where exclusively virtual teaching and learning has become obligatory rather than an additional supporting feature. This has created opportunities… (more)

03/2021 Journal contributions Gronau, Norbert | Bender, Benedict | Bertheau, Clementine | Lauppe, Hannah

Robotic Process Automation statt neuem ERP-System: Das steckt hinter dem Hype

Robotic Process Automation (RPA) steht für die softwareunterstützte Bedienung von Softwarelösungen über deren Benutzeroberfläche. Das primäre Ziel, das mit RPA erreicht werden soll, ist die automatisierte Ausführung von Routineaufgaben, die bisher einen… (more)

03/2021 Journal contributions Fabian, Benjamin | Bender, Benedict | Hesseldieck, Ben | Haupt, Johannes | Lessmann, Stefan

Enterprise-grade protection against e-mail tracking

E-mail tracking provides companies with fine-grained behavioral data about e-mail recipients, which can be a threat for individual privacy and enterprise security. This problem is especially severe since e-mail tracking techniques often gather data without… (more)

01/2021 Journal contributions Vladova, Gergana | Ullrich, André | Bender, Benedict | Gronau, Norbert

Students’ Acceptance of Technology-Mediated Teaching – How It Was Influenced During the COVID-19 Pandemic in 2020: A Study From Germany

In response to the impending spread of COVID-19, universities worldwide abruptly stopped face-to-face teaching and switched to technology-mediated teaching. As a result, the use of technology in the learning processes of students of different disciplines… (more)

10/2020 Journal contributions Bender, Benedict | Habib, Natalie | Gronau, Norbert

Digitale Plattformen: Strategien für KMU

Über Wachstum, Absatzsteigerung und Wettbewerbsvorteile durch Industrie 4.0, digitale Plattformen und künstliche Intel-ligenz berichten Zeitschriften, Nachrichtenagenturen und Pu-blikationen. Umsetzungen werden häufig anhand von Global Playern wie SAP,… (more)

08/2020 Journal contributions Bender, Benedict | Lass, Sander | Habib, Natalie | Scheel, Laura

Plattform-Bereitstellungsstrategien im Maschinen- und Anlagenbau: Strategien deutscher Unternehmen im Industrie 4.0-Kontext

Digitale Plattformen finden zunehmende Verbreitung in unterschiedlichen Industriezweigen. Immer mehr Unternehmen sind an der Erschließung verbundener Potenziale für ihr Geschäft interessiert. Im Maschinen- und Anlagenbau wird die Vernetzung von Maschinen… (more)

06/2020 Journal contributions Gronau, Norbert | Bender, Benedict

Die Bedeutung von Plattformen im IoT-Umfeld

Produkte werden zunehmend internetfähig. Gerade im Kontext der Industrie 4.0 statten beispielsweise Maschinen- und Anlagenbauer sowie Komponentenhersteller ihre Produkte mit Option zur Netzwerk- und Internetanbindung aus. Neben der technischen Realisierung… (more)

06/2020 Proceedings Eigelshoven, Felix | Ullrich, André | Bender, Benedict

Public blockchain – a systematic literature review on the sustainability of consensus algorithms

Blockchain has the potential to change business transactions to a major extent. Thereby, underlying consensus algorithms are the core mechanism to achieve consistency in distributed infrastructures. Their application aims for transparency and accountability… (more)

04/2020 Journal contributions Bender, Benedict | Gronau, Norbert

Auswahl von ERP-Systemen im Kontext von Individuallösungen

Die Auswahl von Standardsoftware stellt viele Unternehmen vor Herausforderungen. Gerade im deutschen Mittelstand kommen vermehrt eigenentwickelte Individuallösungen zum Einsatz. Ent- sprechende Unternehmen sind daher nicht mit komplexen Soft- wareauswahlprojekten… (more)

03/2020 Proceedings Grum, Marcus | Bender, Benedict | Gronau, Norbert | Alfa, Attahiru S.

Efficient Task Realizations in Networked Production Infrastructures

As Industry 4.0 infrastructures are seen as highly evolutionary environment with volatile, and time-dependent workloads for analytical tasks, particularly the optimal dimensioning of IT hardware is a challenge for decision makers because the digital processing… (more)

01/2020 Journal contributions Bender, Benedict

The Impact of Integration on Application Success and Customer Satisfaction in Mobile Device Platforms

Digital software platforms allow third parties to develop applications and thus extend their functionality. Platform owners provide platform boundary resources that allow for application development. For developers, platform integration, understood as… (more)

12/2019 Proceedings Bender, Benedict | Thim, Christof | Linke, Felix

Platform Coring in the Browser Domain - An Exploratory Study

Modern web browsers are digital software platforms, as they allow third-parties to extend functionality by providing extensions. Given the intense competition, differentiation through provided functionality is a key factor for browser platforms. As browsers… (more)

09/2019 Journal contributions Bender, Benedict | Thieme, Johanna Luise | Gronau, Norbert | Wenig, Christoph | Menold, Paul

Adaptive Spielifizierung im KVP - Verbesserung von Qualität und Kontinuität des KVP in KMU

Für die Wettbewerbsfähigkeit von Unternehmen hat der Kontinuierliche Verbesserungsprozess (KVP) eine hohe Bedeutung. Hinsichtlich der Qualität und Quantität der Beiträge für den KVP durch die Mitarbeitenden stoßen Unternehmen, insbesondere KMU, jedoch… (more)

06/2019 Proceedings Bender, Benedict | Grum, Marcus | Gronau, Norbert | Maharaj, B.T.

Design of a Worldwide Simulation System for Distributed Cyber-Physical Production Networks

Modern production infrastructures of globally operating companies usually consist of multiple distributed production sites. While the organization of individual sites consisting of Industry 4.0 components itself is demanding, new questions regarding the… (more)

06/2018 Proceedings Bender, Benedict | Fabian, Benjamin | Haupt, Johannes | Neumann, Tom

Track and Treat – Usage of E-Mail Tracking for Newsletter Individualization

E-Mail tracking mechanisms gather information on individual recipients’ reading behavior. Previous studies show that e-mail newsletters commonly include tracking elements. However, prior work does not examine the degree to which e-mail senders actually… (more)

06/2018 Journal contributions Teichmann, Malte | Ullrich, André | Bender, Benedict | Gronau, Norbert

Mobile IIoT-Technologien in hybriden Lernfabriken - Szenariobasierte Entwicklung von Handlungskompetenz im Anwendungszentrum Industrie 4.0

Der Wandel zur automatisierten Produktion, die fortschreitende Digitalisierung der Wertschöpfungsprozesse sowie die stetige Implementierung von mobilen Industrial Internet of Things-Technologien (IIoT) in diese zur Unterstützung der Mitarbeiter stellen… (more)

06/2018 Journal contributions Haupt, Johannes | Bender, Benedict | Fabian, Benjamin | Lessmann, Stefan

Robust identification of email tracking: A machine learning approach

Email tracking allows email senders to collect fine-grained behavior and location data on email recipients, who are uniquely identifiable via their email address. Such tracking invades user privacy in that email tracking techniques gather data without… (more)

06/2018 Journal contributions Grum, Marcus | Bender, Benedict | Alfa, Attahiru S. | Gronau, Norbert

A New Decision Maxim for Efficient Task Realizations within Analytical Network Infrastructures

Faced with the increasing needs of companies, optimal dimensioning of IT hardware is becoming challenging for decision makers. In terms of analytical infrastructures, a highly evolutionary environment causes volatile, timedependent workloads in its components,… (more)

01/2018 Proceedings Ermakova, Tatiana | Fabian, Benjamin | Bender, Benedict

Web Tracking - A Literature Review on the State of Research

Web tracking seems to become ubiquitous in online business and leads to increased privacy concerns of users. This paper provides an overview over the current state of the art of web-tracking research, aiming to reveal the relevance and methodologies of… (more)

01/2018 Proceedings Vladova, Gergana | Ullrich, André | Bahrs, Julian | Bender, Benedict

Digitalisation and enterprise knowledge (net)working

(more)

12/2017 Proceedings Bender, Benedict | Gronau, Norbert

Coring on Digital Platforms – Fundamentals and Examples from the Mobile Device Sector

Today’s mobile devices are part of powerful business ecosystems, which usually involve digital platforms. To better understand the complex phenomenon of coring and related dynamics, this paper presents a case study comparing iMessage as part of Apple’s… (more)

10/2017 Book contributions Gronau, Norbert | Ullrich, André | Bender, Benedict

Hybride Lernfabrik im Anwendungszentrum Industrie 4.0 - Szenariobasiertes Lernen im Industrial Internet of Things-Labor

(more)

02/2017 Proceedings Grum, Marcus | Bender, Benedict | Alfa, Attahiru S.

The construction of a common objective function for analytical infrastructures

The paper deals with the increasing growth of embedded systems and their role within structures similar to the Internet (Internet of Things) as those that provide calculating power and are more or less appropriate for analytical tasks. Faced with the… (more)

12/2016 Proceedings Bender, Benedict | Fabian, Benjamin | Lessmann, Stefan

E-Mail Tracking: Status Quo and Novel Countermeasures

E-mail advertisement, as one instrument in the marketing mix, allows companies to collect fine-grained behavioural data about individual users’ e-mail reading habits realised through sophisticated tracking mechanisms. Such tracking can be harmful for… (more)

09/2016 Proceedings Bender, Benedict | Grum, Marcus

Entwicklung eines Architekturkonzepts zum flexiblen Einsatz von Analytics

Die optimale Dimensionierung von IT-Hardware stellt Entscheider aufgrund der stetigen Weiterentwicklung zunehmend vor Herausforderungen. Dies gilt im Speziellen auch für Analytics-Infrastrukturen, die zunehmend auch neue Software zur Analyse von Daten… (more)

06/2016 Proceedings Glaschke, Christian | Gronau, Norbert | Bender, Benedict

Cross-System Process Mining using RFID Technology

In times of digitalization, the collection and modeling of business processes is still a challenge for companies. The demand for trustworthy process models that reflect the actual execution steps therefore increases. The respective kinds of processes… (more)

03/2015 Proceedings Fabian, Benjamin | Bender, Benedict | Weimann, Lars

E-Mail Tracking in Online Marketing - Methods, Detection, and Usage

E-Mail tracking uses personalized links and pictures for gathering information on user behavior, for example, where, when, on what kind of device, and how often an e-mail has been read. This information can be very useful for marketing purposes. On the… (more)

Journal contributions Panzer, Marcel | Bender, Benedict

Deep reinforcement learning in production systems: a systematic literature review

Shortening product development cycles and fully customizable products pose major challenges for production systems. These not only have to cope with an increased product diversity but also enable high throughputs and provide a high adaptability and robustness… (more)

Proceedings Lass, Sander | Bender, Benedict

Dedicated Data Sovereignty as Enabler for Platform-Based Business Models

The digitalization of value networks holds out the prospect of many advantages for the participating compa- nies. Utilizing information platforms, cross-company data exchange enables increased efficiency of collab- oration and offers space for new business… (more)

Books Bender, Benedict

Platform Coring on Digital Software Platforms

Digital software platforms such as iOS or Android evolve quickly. Through regular updates, their set of built-in (core) features increases. While innovation allows strengthening platforms amidst competition, it can hurt contributors when introducing core… (more)

Proceedings Bender, Benedict | Teichmann, Malte | Ullrich, André

Mobile IIoT-Technologien als Erfolgsfaktor für Fertigung und Lernszenarien - Systematisierung und Anwendung

Das Ziel des vorliegenden Beitrages ist es aufzuzeigen, auf Basis wel- cher Klassifizierungsmerkmale IIoT-Technologien zukünftig systemati- siert werden können, um diese etwa weiterführend in konkreten Schu- lungssituationen zur Kompetenzentwicklung involvierter… (more)