Sultanow, Eldar | Chircu, Alina | Latuski, Stefa | Bumiller, Stefani | Schwan, Andr | Lehmann, Andreas | Sept, André | Szymanski, Oliver | Venkatesan, Sripriya | Ritterbusch, Georg | Teichmann, Malte

Application Fields for the Metaverse in the Public Sector: Development of a Capability Map for the Public Sector Using the Example of the German Federal Employment Agency

Abstract

This chapter explores the contribution of the metaverse for the public sector. For this purpose, a capability map is created that classifies and describes business capabilities for different areas of the public sector. We discuss several possible metaverse applications for Germany’s Federal Employment Agency and describe how they can be implemented using interactive learning games.